Nobody changes IT providers lightly. It can be intimidating to end a longstanding business relationship, not to mention setting in motion all of the admin and processes around introducing someone new to your systems. A good IT provider should also be able to recommend useful new tech or updates based off their knowledge of your business needs, rather than simply reacting to problems. If you’re still not sure how to proceed in terms of your IT support, watch out for these ten signs that it’s time to make a switch.

With an increasing number of meetings now being held virtually, it can be a big problem if your webcam doesn’t work. It can be frustrating if your camera becomes unresponsive or displays a "No camera connected" or "No camera available" error. Don't panic. Problems with integrated webcams are usually minor, and can be solved by simply restarting your computer. But if that doesn’t work, here are a few quick fixes you can try if you find your webcam isn’t working.

It’s always better to be safe than sorry when it comes to cybersecurity, and luckily, Microsoft 365 offers an email encryption service that you can choose to implement. This encryption means the contents of your emails will be disguised, so people cannot decipher their contents unless they are the authorised recipient. It acts as a level of defence against would-be hackers attempting to steal your information. With cyber-crime on the rise since the pandemic, it’s more important than ever to protect your information

With an influx of cyber-attacks following the need for so much homeworking during the pandemic, the security of your IT systems is now more important than ever. Your password is the key to unlocking lots of valuable and sensitive data, as well as accessing private systems and pages.

Most firms will have some sort of security against cyberattacks, but it’s worth asking if these are good enough. Cybercriminals constantly evolve and modify their attacks, but many firms are using security measures that are outdated or not properly applied. You should be regularly checking that your systems are functional, up to date, and that your staff know how to use them effectively—otherwise the measures you take will not be effective.

CRMs may be often considered a sales tool, but they’re also a great fit for marketing since they take a people-first approach. Buyers will have their details remembered so you can deliver a personalised form of your marketing that’s more relevant to them. Higher customer retention rates will lower your spending on acquisition, and your CRM metrics can give valuable insight into customers to guide future strategies and make sure your customer service is as smooth as it can be.